Business Analysis & Communication
Agency Transition, Organizational Restructuring, Monitoring & Compliance and Change Management
About The Agency
Resides in the largest state in the United States, the agency is responsible for monitoring and compliance of state diversity & inclusion
goals around the disbursements of funds following disaster recovery efforts after major storms
Project Overview
- Stage 2 – Construction/Rebuild establish framework for recruiting diverse companies for contract awards
- Provide outreach, training and technical assistance to Prime Contractors and Subcontract.
- Monitor contracts for compliance on diversity goals
- Design & Implement a Strategic Communication Plan
Challenges
- Reporting system functions limited resulting in significant manual input and report generation
- No clearly defined strategy
- Lack of defined role and responsibilities between departments
- Lack of standards – processes and workflow
Solution
- Performed reporting gap analysis, developed system requirements to automate data capture, and real time reporting
- Utilized Customer Experience Method(CEM) for As-is and To-be process mapping for improvement and workflow
- Change management – communication and engagement plans
- Designed Organizational restructure to align with strategy to separate D&I functions from compliance enforcement
- Established clear roles and responsibilities with end to end process mapping and workflow based on CEM
- Conversational Intelligence training and coaching
Business Impact
- Clearly defined strategy, roles and responsibilities improve productive by 20 percent
- System modifications reduced conflicting entries and monitoring efforts move from 20 days a month to 3 days
- Real time Executive decision dashboards showing compliance
- Time save from monitoring was focused on outreach and technical assistance to meet 30% D&I goals
